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Return and Refund Policy

This Return and Refund Policy outlines the conditions under which DIGI-CARD accepts returns and issues refunds for our NFC smart cards and related services.

Products:

  • This policy applies to all physical DIGI-CARDs purchased directly from our website or authorized resellers.
  • It does not apply to customized cards, lost or stolen cards, or cards damaged due to misuse or negligence.

Return Window:

  • You may return your unused and undamaged DIGI-CARD within 30 days of purchase for a full refund.
  • The return window begins on the date of purchase or delivery, whichever is later.

Return Conditions:

  • To be eligible for a return, your DIGI-CARD must be:
    • Unused and in its original packaging.
    • Undamaged and free from defects.
    • Accompanied by a proof of purchase (receipt or order confirmation).

Return Process:

  1. Contact DIGI-CARD customer support at [insert contact information] to initiate the return process.
  2. We will provide you with a return shipping label and instructions.
  3. Securely pack your DIGI-CARD and return it to the designated address.
  4. Once we receive and inspect your returned DIGI-CARD, we will process your refund within 5 business days.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Non-Returnable Items:

  • As mentioned earlier, customized cards, lost or stolen cards, and cards damaged due to misuse or negligence are not eligible for returns or refunds.
  • Additionally, any services associated with your DIGI-CARD, such as data programming or design fees, are also non-refundable.

Warranty:

DIGI-CARD offers a limited warranty against manufacturing defects for a period of 1 year from the date of purchase. If your card malfunctions due to a defect, we will replace it free of charge.

Contact Us:

If you have any questions about our Return and Refund Policy, please contact DIGI-CARD customer support at [insert contact information].

Please note: This is a sample policy, and you may need to modify it to fit your specific business needs and comply with applicable laws and regulations.